Automated Workflows: Save Time and Reduce Errors in Skydiving Operations

Manual processes are time-consuming and error-prone. SKYCRU’s automated workflows eliminate repetitive tasks, reduce errors, and free up your time to focus on what matters—providing great experiences for your customers.

What Are Automated Workflows?

Automated workflows in SKYCRU handle routine tasks automatically:

• Notifications: Automatic emails and SMS for bookings, reminders, updates
• Credential Checks: Automatic verification before allowing jumps
• Payment Processing: Automatic payment collection and reconciliation
• Data Updates: Automatic sync across all systems
• Reporting: Automatic generation of reports and analytics

Time-Saving Automations

Booking Automation

• Confirmation Emails: Automatically sent when bookings are made
• Reminder Notifications: Remind customers 24 hours before their jump
• Cancellation Handling: Automatic refunds and notifications
• Waitlist Management: Automatically fill cancellations from waitlist

Credential Management

• Expiration Alerts: Notify members when credentials are expiring
• Renewal Reminders: Automatic reminders for credential renewals
• Verification: Automatic checks before allowing activities
• Updates: Automatic sync when credentials are updated

Payment Automation

• Collection: Automatic payment collection for bookings
• Receipts: Automatic receipt generation and delivery
• Reconciliation: Automatic matching of payments to bookings
• Refunds: Automatic processing of cancellations

Error Reduction

Manual Entry Elimination

• No Double Entry: Data entered once, used everywhere
• Automatic Calculations: No manual math required
• Validation: Automatic checks prevent errors
• Consistency: Same data everywhere, always accurate

Compliance Automation

• Credential Verification: Automatic checks ensure compliance
• Waiver Management: Automatic collection and storage
• Audit Trails: Complete records automatically maintained
• Reporting: Compliance reports generated automatically

Common Workflows

Dropzone Operations

Morning Routine:

• Automatic manifest generation
• Credential verification for all jumpers
• Payment collection for outstanding balances
• Weather updates sent to all booked jumpers

During Operations:

• Automatic load organization
• Real-time manifest updates
• Automatic jump log entries
• Payment processing for walk-ins

End of Day:

• Automatic financial reports
• Jump log compilation
• Customer follow-up emails
• Next day preparation

Wind Tunnel Operations

Booking Management:

• Automatic confirmation emails
• Reminder notifications
• Voucher validation
• Time tracking automation

Operations:

• Automatic time deduction
• Session logging
• Customer notifications
• Payment processing

Event Management

Pre-Event:

• Automatic registration confirmations
• Credential verification
• Payment collection
• Participant communications

During Event:

• Automatic check-in processing
• Load organization
• Real-time updates
• Payment collection

Post-Event:

• Automatic jump log entries
• Feedback collection
• Report generation
• Follow-up communications

Customization Options

Notification Preferences

• Email: Choose what emails to send automatically
• SMS: Enable SMS notifications for important updates
• Timing: Set when notifications are sent
• Content: Customize notification messages

Workflow Rules

• Business Rules: Set rules for automatic actions
• Approval Workflows: Require approval for certain actions
• Escalation: Automatic escalation for issues
• Exceptions: Handle exceptions automatically

ROI of Automation

Time Savings

• 10+ Hours Weekly: Save hours on manual tasks
• Faster Operations: Complete tasks in minutes, not hours
• More Capacity: Handle more customers with same staff

Error Reduction

• 99% Accuracy: Automated processes are more accurate
• Fewer Mistakes: Eliminate human error
• Better Compliance: Automatic compliance checks

Cost Savings

• Reduced Labor: Less time on manual tasks
• Fewer Errors: Less time fixing mistakes
• Better Efficiency: More done with same resources

Getting Started

Ready to automate your operations?

1. Identify Tasks: List tasks you do manually
2. Review Options: See what SKYCRU can automate
3. Configure: Set up automated workflows
4. Monitor: Track results and adjust as needed

Best Practices

Start Small

• Begin with One Area: Start with one workflow
• Test Thoroughly: Ensure it works correctly
• Expand Gradually: Add more automations over time

Monitor Results

• Track Metrics: Measure time saved and errors reduced
• Gather Feedback: Get input from your team
• Adjust: Fine-tune workflows based on results

Train Your Team

• Show Benefits: Help team understand value
• Provide Training: Ensure everyone knows how it works
• Get Buy-In: Make sure team is on board

Success Stories

Operators using SKYCRU automation report:

• 15+ Hours Saved Weekly: Significant time savings
• 90% Error Reduction: Fewer mistakes
• Better Customer Experience: Faster, more accurate service

Ready to automate your operations and save time? Book a demo to see automated workflows in action.